SHIPPING INFORMATION
Shipping Policy
We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below for online orders. business shipping hours:
Tuesday – Friday, 9AM – 3PM CST, excluding national holidays
FedEx and USPS Priority items ordered after daily shipping hours will be processed the next business day. Items ordered on Friday after 3PM CST, as well as items ordered Saturday and Sunday, will be processed the following Tuesday. We primarily ship through USPS and FedEx.
Please Note: We will not be able to refund the shipping cost as it is directly paid to our providers.
Expedited Shipping Policy
Items purchased with expedited shipping need to be placed before 3PM CST in order to be processed and shipped out the same day. Orders placed after 3PM CST will be processed and shipped the following business day.
Sales Tax
Arkansas shipments pay 8.25% sales tax at the time of checkout. Users are responsible for all sales taxes and other taxes on merchandise shipped to other states.
Returns + Exchanges
We will do what we can to ensure you are satisfied with every purchase.
We apologize, at this time due to COVID-19 we are unable to process any returns or exchanges. We hope you understand our efforts to keep everyone safe and healthy.
Please do not hesitate to reach out to [email protected] at any time if you are unhappy with your order.
All sale items, items purchased with a coupon and / or a discount code cannot be refunded or exchanged. All sale items are final sale.
One discount code can be used per customer per order. Orders placed online can only be returned or exchanged online.
Down South, Inc.
3091 Hwy 5
El Paso, Arkansas 72045
Returns
For returns, please reach out to [email protected]. All returns must be sent to the address above within 14 days of the date you received the item in the same packaging (plastic bag & pink pouch) and condition. We ask that you add a note in your package stating your name, order number and that you'd like to return the item. Please allow 2-3 business days for processing after the package has been delivered back to us. There will be a 5% restocking fee for the return. The refund will go to the card you placed the order under.
Exchanges
For exchanges, please reach out to [email protected]. All exchanges must be sent to the address above within 14 days of the date you received it in the same packaging and condition. We ask that you add a note in your package stating your name, order number and that you'd like to exchange your item and the new item information. Please allow 2-3 business days for processing after the package has been delivered back to us. There will be a 5% restocking fee for the returned item. When requesting an exchange for a different item than what is being returned, a shipping charge will be applied to your exchange for shipment of the new item.
Partial Refunds / Special Circumstances
There are certain situations where only partial refunds are granted: items with obvious signs of use, any item not in its original condition and packaging, any item that is damaged or missing parts for reasons not due to our error. If a product arrives broken or damaged, we are happy to send a replacement. However, a photograph as proof of the damage/defect is required and must be reported within 48 hours of order delivery. Only regular priced items may be refunded.
For any exchanges or refunds in which the purchases were initially made with a gift card, the gift card will be credited back for the amount that was initially spent on the purchase. We are not able to credit back store funds to a personal credit card.
Shipping Costs + International Orders
We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded. Down South, Inc. is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Down South, Inc..