Customer support

For all general inquiries, please e-mail our customer service team via [email protected]

or by filling out the form below.

For all press, marketing and partnership inquiries relating to Down South, Inc., please e-mail our communications team via [email protected]

Down South, Inc.
3091 Hwy 5
El Paso, Arkansas 72045
501.263.0333

1 Got questions about Down South? Find the answers here.

1.1 Where is Down South Located?

Down South is a family-owned furniture store located at 3091 Highway 5, El Paso, Arkansas, right next to the Phillips 66. We proudly serve customers across Arkansas and even into neighboring states.

1.2 What are your store hours?

Our showroom is open Tuesday–Friday from 10:00 AM to 6:00 PM and Saturday from 9:00 AM to 5:00 PM. We’re closed on Sunday and Monday.

We are closed certain holidays, If you're unsure, please reach out to us at 501-263-0333.

1.3 Do you offer furniture delivery and setup?

Yes! We deliver all over Arkansas and even to bordering states. A delivery fee does apply, but setup is always included. Our team will bring your furniture inside, place it where you want it, and get it ready for you to enjoy.

1.4 Can I order custom Furniture?

Yes! Many of our pieces can be customized to fit your home and style. Customers can choose their wood color, paint finish, door and drawer styles, and upholstery options—with over 100 fabrics and leathers available. We can also custom design a piece for you if you can't find what you're looking for.

1.5 What financing options are available?

We offer zero-down, no-interest financing through Synchrony for approved customers. We also offer Acima, a no-credit-needed lease-to-own option, which often has low down payments—typically $60 or less.

These options make it easy to take your furniture home today and pay over time.

We also offer Lay-A-Way. Call or visit in store for more details.

1.6 What types of furniture do you carry?

In addition to sofas, recliners, sectional sofas, bedroom sets, and dining sets, we carry a wide variety of occasional and specialty pieces—like bookcases, desks, armoires, corner cabinets, shelving, home bars, and wine cabinets.

Many of these pieces are unique and won’t be found anywhere else.

1.7 Do your products come with warranties?

We don’t sell extra warranties because we’ve found that the consumer cost often outweighs the price of a repair. Instead, we stand behind the quality and durability of the furniture we carry.

If you ever have a problem or concern with your purchase, just give us a call—we’ll make it right.

1.8 Can I shop online?

You can browse part of our inventory right here at downsouthar.com and by clicking the “Shop Now” button. We also showcase select pieces on our Facebook page.

For the full selection—or to custom order a one-of-a-kind piece—visiting our showroom in El Paso is the best experience.

We do not offer purchasing online due to the heavy nature of our products. If you'd like a piece shipped, it's always best to give us a call for accurate pricing and availability to ship.
501-263-0333

1.9 How do I care for my new furniture?

Care instructions vary by piece, but don’t worry—we’ll go over everything when you purchase. From leather sofas to solid wood dining tables, we’ll make sure you know how to keep your furniture looking great. If you ever have any questions, just give us a call.
501-263-0333

1.10 What makes Down South different from other Arkansas furniture stores?

At Down South, we stand behind the quality of our furniture and our service. We want you to love your new piece, not just own it—we don’t just sell furniture, we help you find pieces that fit your home and lifestyle.

You’ll find quality, comfort, and unique selections you won’t find anywhere else.